Privacy Policy – bj bji Pakistan Online Gaming Platform

1. About This Policy

This Privacy Policy applies to the bj bji website at bjbji.fun and to the bj bji mobile application available for Android and iOS. It covers all services offered through those channels, including sports betting, live casino, slots, fish games, VIP programme features, deposit and withdrawal transactions, and promotional participation.

When we say "bj bji", "we", "us" or "our" in this document, we are referring to the bj bji platform and the team responsible for operating it. When we say "you" or "your", we mean any individual who accesses the platform — whether as a registered account holder or as a visitor browsing before registration.

This policy should be read together with our Terms and Conditions and our Responsible Gaming guidelines. Together, these three documents form the full agreement between you and bj bji regarding how the platform is used and how your information is handled.

2. Data We Collect

We collect different categories of personal data depending on how you interact with the bj bji platform. Below is a summary of what we collect and from where.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions or health information, except where you voluntarily disclose health-related context in the course of a responsible gaming interaction — in which case it is used only to provide appropriate support.

We do not knowingly collect data from anyone under the age of 18. If we become aware that an account was registered by a minor, the account will be closed and the data deleted. See Section 10 for more detail on our approach to minors.

3. How We Use Your Data

The personal data we collect is used for specific, legitimate purposes only. We do not process your data beyond what is needed for those purposes. Below is a clear breakdown of how your data is used on the bj bji platform.

• Account creation and management: Your identity and contact data is used to create your account, authenticate logins, and keep your account records accurate.
• Processing transactions: Financial data and contact details are used to process PKR deposits through JazzCash, Easypaisa, Raast, bank transfer and mobile wallets, and to handle withdrawal requests back to your nominated payment method.
• Platform operation and game provision: Activity data helps us deliver the sports betting markets, live casino tables, slots, fish games and other features that make up the bj bji platform. This includes saving bet history, game results and bonus balances.
• Fraud prevention and security: Technical data, activity patterns and identity checks are used to detect suspicious activity, prevent unauthorised account access, and protect all platform users from fraud, money laundering and bonus abuse.
• Customer support: Communication data from your chat or email interactions is used to resolve queries, process complaints and improve support quality.
• Responsible gaming: Activity and preference data helps us monitor for patterns that may indicate problem gaming behaviour. We use this data to provide tools like deposit limits, cooling-off periods and self-exclusion, and to follow up where we have genuine concern about a player's wellbeing.
• Marketing communications (where opted in): Contact and preference data is used to send promotional messages about new games, PSL betting specials, bonus offers and VIP programme updates. You can opt out at any time.
• Platform improvement: Aggregated, anonymised usage data helps us understand how players use bj bji so we can improve navigation, performance and the overall experience for Pakistani users.

4. Legal Basis for Processing

bj bji processes your personal data on the following grounds:

• Contractual necessity: Processing required to create your account, operate your bets, process deposits and withdrawals, and fulfil any other obligation under the Terms and Conditions you agreed to at registration.
• Legitimate interests: Processing necessary for fraud detection, platform security, responsible gaming monitoring, and improving platform performance — where those interests are not overridden by your rights.
• Consent: Marketing communications and non-essential cookies are processed only where you have given clear, opt-in consent. You can withdraw consent at any time.
• Legal obligation: Data retained to meet record-keeping requirements, respond to lawful requests from authorities, or comply with anti-money-laundering obligations where applicable.

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out before the withdrawal.

5. Cookies and Tracking Technologies

bj bji uses cookies and similar technologies on the website and in the mobile app to make the platform work properly and to understand how it is being used. Here is what we use and why:

• Essential cookies: Required for core platform functions — keeping you logged in during a session, storing your bet slip, remembering your language preference and ensuring secure page loading. These cannot be disabled without breaking basic functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about page views, session lengths and navigation patterns. This helps us understand which parts of the platform are most used and where improvements are needed. No personally identifiable data is shared with analytics providers beyond what is technically necessary.
• Preference cookies: Store your settings such as display preferences, notification choices and responsible gaming limits so you do not have to re-enter them on each visit.
• Marketing cookies (opt-in only): Where you have opted in, these cookies help us serve relevant promotional content — for example, showing you a PSL bonus banner during tournament season rather than a generic one. You can opt out through your account settings.

Most web browsers allow you to control cookies through their settings. Blocking all cookies may affect how bj bji functions. For the mobile app, you can manage tracking permissions through your device operating system settings.

6. Data Sharing

bj bji does not sell your personal data. We share data only where necessary to operate the platform or where required by law. The categories of recipients are:

• Payment providers: JazzCash, Easypaisa, Raast, banks and mobile wallet operators receive the minimum data required to process your PKR deposits and withdrawals. Each provider operates under their own privacy and security standards.
• Identity verification services: Where account verification is required, your identity documents and personal details may be shared with a third-party KYC (Know Your Customer) provider to confirm your identity and age. These providers are contractually bound to handle your data securely and only for the purpose of verification.
• Fraud prevention and security: We may share data with fraud detection partners to identify and prevent suspicious activity that could harm the platform or other players.
• Game providers: Third-party game studios and live casino providers receive the data necessary to deliver their games to your account — typically a session token and account identifier rather than your full personal details.
• Legal and regulatory authorities: Where we receive a lawful request from a relevant authority, or where we are required to share data to comply with applicable obligations, we will do so. We will notify you of such requests where legally permitted.
• Platform infrastructure providers: Hosting, content delivery and platform management services may process data as part of their technical role. These providers operate under strict data processing agreements.

All third parties with whom we share your data are required to maintain appropriate security standards and are permitted to process your data only for the specific purpose for which it was shared.

7. Data Retention

We retain your personal data only for as long as it is necessary for the purposes described in this policy or as required by applicable obligations. Our general retention approach is:

• Active account data: Retained for as long as your account remains open and active on the bj bji platform.
• Transaction records: Financial transaction data — including deposit and withdrawal history in PKR — is retained for a minimum of five years after the transaction date in line with standard record-keeping practice.
• Identity verification documents: Retained for a minimum of five years after account closure or the last transaction, whichever is later.
• Support and communication records: Retained for up to three years after the last interaction to allow for complaint resolution and quality review.
• Closed accounts: Following account closure, anonymised or aggregated data may be retained indefinitely for analytical purposes, but it will no longer be associated with your identity.
• Marketing consent records: Records of your marketing opt-in or opt-out are retained for as long as needed to demonstrate compliance with your preference, even after account closure.

Once the applicable retention period expires, data is securely deleted or anonymised. If you request deletion of your data before the retention period ends, we will delete what we can and explain any data we are required to retain and why.

8. Your Rights

You have the following rights in relation to your personal data held by bj bji. To exercise any of these rights, contact us through live chat or at the email address in Section 13.

• Right of access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe at no charge for standard requests.
• Right to rectification: If any data we hold is inaccurate or incomplete, you can ask us to correct it. For basic account details, you can also update them directly in your account settings.
• Right to erasure: You can ask us to delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing and there are no overriding legitimate grounds. Note that some data must be retained as described in Section 7.
• Right to restriction: You can ask us to pause processing of your data in certain circumstances — for example, while we investigate a disputed accuracy claim.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you can request your data in a structured, commonly used format.
• Right to object: You can object to processing based on legitimate interests, including direct marketing. Marketing objections are acted on immediately — your contact details are removed from our marketing lists without delay.

9. Account Security

Keeping your account safe is a shared responsibility. bj bji implements technical and organisational measures to protect the data we hold — including encrypted connections, access controls and regular security reviews. However, the security of your account also depends on the steps you take at your end.

• Choose a strong, unique password for your bj bji account and do not reuse it on other platforms.
• Never share your account credentials with anyone. bj bji support staff will never ask for your password.
• Log out of your account when using a shared or public device.
• Contact support immediately if you suspect your account has been accessed without your authorisation.
• Keep the contact details on your account current so we can reach you if we detect unusual activity.

If bj bji detects a security incident affecting your account or your personal data, we will notify you through the contact details registered on your account without undue delay, along with information about what happened and what steps are being taken.

Despite our best efforts, no online platform can guarantee absolute security. By using bj bji, you acknowledge this inherent risk and agree to take reasonable precautions on your end to protect your account access.

10. Minors

bj bji is strictly an adult-only platform. Registration and use of any feature — including browsing the Game Lobby, placing bets, or claiming bonuses — is permitted only for individuals who are 18 years of age or older.

We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on bj bji, please contact us immediately through live chat or the support email in Section 13. We will investigate promptly and, if confirmed, close the account and delete all associated data.

As part of our age verification process, we may request identity documentation to confirm a player's date of birth before activating full account functionality. Accounts where age cannot be verified will remain restricted until verification is completed or the account will be closed.

11. Third-Party Links and Services

The bj bji platform may reference or link to third-party services in limited contexts — for example, payment providers like JazzCash and Easypaisa, or game providers whose titles appear in the Game Lobby. These third parties operate their own platforms and their own privacy policies apply when you interact with their services directly.

bj bji is not responsible for the privacy practices of third-party providers. We recommend reviewing the privacy documentation of any third-party service you use in connection with your bj bji account, particularly your chosen payment method, as their handling of your financial data is governed by their own policies.

Where we embed third-party game content within the bj bji interface, the game provider may collect technical data necessary to deliver and operate the game. We take reasonable steps to ensure our game providers maintain appropriate data security standards, but we do not have direct control over their internal data handling practices.

12. Changes to This Policy

bj bji may update this Privacy Policy from time to time. Changes may be made to reflect new platform features, updated data practices, feedback from users, or changes in the regulatory environment affecting online platforms serving Pakistani users.

When we make material changes — that is, changes that meaningfully affect how your data is used or your rights in relation to it — we will notify registered account holders through the platform or via the contact details on your account before the changes take effect.

Minor updates, such as corrections to wording, clarifications that do not change the substance of our practices, or formatting improvements, will be made without prior notification. The "Last updated" date at the top of this page will always reflect when the policy was most recently changed.

Your continued use of bj bji after any change to this Privacy Policy constitutes your acceptance of the updated version. If you disagree with any changes, you should stop using the platform and may request account closure as described in our Terms and Conditions.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or need to report a concern about how your personal data is being handled, please get in touch through any of the following channels:

• Live chat: Available to all registered account holders directly through the bj bji platform. This is the fastest way to get a response.
• Email: [email protected]  (plain text — not a clickable link)
• FAQ: The FAQ page covers common privacy and account queries and may have the answer you need without waiting for a reply.

When contacting us about a data rights request, please include your registered account username and a clear description of your request. This helps us locate your records and process your request as quickly as possible.

For complaints that remain unresolved after contacting our support team, you may escalate through the complaints process described in the Terms and Conditions. We take all privacy concerns seriously and will do our best to resolve them promptly and fairly.